Android Pay™ is another convenient way to pay with your Lloyds Bank Visa debit card. Using the latest contactless technology, it's a simple way to make everyday payments with your mobile device. It’s safe and secure because when you shop at a retailer, Android Pay doesn’t send your actual debit card number with your payment. Instead we use a virtual account number to represent your account information — so your card details stay safe. Plus, if you're currently getting rewards or benefits with your Lloyds Bank debit card, you'll still be eligible to receive these whenever you make a purchase using Android Pay.
Android Pay can be used on Android devices with contactless capability (NFC), running on the Android 4.4 (KitKat®) or newer and the Android Pay app downloaded. Some card restrictions apply.*
To protect you from fraud, we may restrict the value or number of payments you can make using Android Pay, so please make sure you carry your debit card with you just in case. Some retailers will also limit individual payments to £30.
To use Android Pay you need to have the app installed, so check if you already have it on your device. If not, go to the Google Play Store and search Android Pay. If you can see it on the Google Play Store it means your device is compatible.
You can add your Lloyds Bank debit card to Android Pay in just a few steps:
For in store payments under £30, simply wake your device and hold it near the contactless reader (no need to open the app). Your device will beep or vibrate, and you'll receive a confirmation on screen to show your payment was made.
For in app purchases, look for the “Buy with Android Pay” button at checkout. Tap it and follow the prompts to complete your payment.
Payment will always be taken from the default card in your Android Pay wallet.
*Card and account type restrictions include:
Electron Cards, non-sterling accounts and non-personal accounts.
Android Pay is a new way to make quick and easy contactless payments with your Lloyds Bank debit card using your Android mobile devices. You can also use it to pay within apps.
To use the Android Pay app, check that you have:
Android Pay works with the majority of Lloyds Bank Visa debit cards. There are some card and account types you won’t be able to use with Android Pay:
Card and account type restrictions include Electron Cards, non-sterling accounts and non-personal accounts.
You can use Android Pay to make contactless payments wherever you see the contactless logo:
You can use it to pay within some apps as well, where you see 'Buy with Android Pay'.
You can also use Android Pay in London to pay as you go on bus, tram, DLR, Underground, Overground, TFL Rail and most National Rail services.
No. Lloyds Bank doesn’t charge customers to set up Android Pay or to use it. However, you’ll need an active data plan or Wi-Fi connection to register. Based on your mobile plan and mobile network’s offering, additional message and data charges may apply.
Your usual debit card charges apply to purchases.
If Android Pay isn't downloaded to your device already, you'll need to download it from the Google Play Store. You’ll only be able to see the app in Google Play Store if you have an eligible device.
You can add cards to Android Pay in a few simple steps:
Yes, you can add as many cards as you want. If you have a particular Lloyds Bank card that you prefer to use, then make sure this is the first card you set up, or make this the default card in your Android Pay settings. As devices do not share cards, if you want the same card on two different devices, you will need to load the card onto each device separately.
It’s easy to remove your debit card. Select the relevant card in Android Pay then select ‘remove card’ at the bottom of the screen. This will remove the card instantly.
If you’ve recently opened a Lloyds Bank account, you can register for Android Pay as soon as your plastic card arrives through the post.
There are several reasons why your Android Pay card image may differ from the one on your plastic card:
a) You may have a personalised card. If so, Android Pay will show a generic image of the card.
b) The card image for your plastic card has been updated. You may need to re-register the card in Android Pay to make the images match. However, the image shown does not affect the use of the card with Android Pay, just as long as other details are correct.
There could be a number of reasons for this:
Using Android Pay is generally the same as using a contactless payment card (for example, Oyster). You’ll need to touch in and out on tube and rail services. On trams and buses, you’ll only need to touch in.
Yes, for each Lloyds Bank debit card, you’ll be able to see the last 10 transactions made using Android Pay on that device. All of your card transactions will still appear on your bank statement in the usual way.
All retailers who accept contactless payments will accept Android Pay whether they’re in the UK or overseas. Different transaction limits will apply depending on which country you’re in.
If you use Android Pay to pay with a card overseas, standard overseas charges will apply according to your card’s terms and conditions. Based on your mobile plan and mobile network’s offering, additional message data charges and foreign transaction fees may also apply.
You’ll need to follow these steps:
If, in some places, a refund can’t be paid directly back to the device on which the transaction was made, then the retailer can make the refund back to your plastic card instead. For this reason, always make sure you have your plastic card handy if you require a refund. When the refund is made you’ll see it in your bank statement as normal.
You’ll be set up to receive notifications automatically from your Android Pay app for all payments made through Android Pay using your Lloyds Bank card.
To turn off ‘Transaction Notifications’, open the Android Pay app, tap the menu, and tap ‘Settings’. Please keep in mind that by turning off ‘Transaction Notifications’ you will no longer receive any notifications from Android Pay.
Yes, a unique Virtual Account Number is securely stored on your device so you can make payments with no need to share card details and numbers.
If your device is ever lost or stolen you can easily find, lock, and delete your details from a device using Android Device Manager.
A Virtual Account Number replaces the need for a card number. It’s used to make secure purchases in stores and in apps. It won’t work if it’s compromised in any way and can’t be used outside the device that it’s assigned to. You can view this number in your Android Pay app by selecting “Card details” in the app.
Please call the bank straightaway. We will cancel your card so that no further purchases can be made. When we issue your replacement card it will be active immediately. You don’t need to do anything and you can start using your card in Android Pay while you wait for your new plastic card to arrive in the post.
Android Device Manager will help you find, lock, and delete your details from a device. Also, you can enter "Find my device" on Google.com and it will show you where it is on a map.
If you replace or update your device, you’ll need to add your card(s) again to Android Pay using the same set up process as you did before.
Be sure to remove your card(s) from Android Pay if you sell your phone or no longer use it.
Android, Android Pay, and the Android Logo are trademarks of Google Inc.
The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
© Copyright 2015 Lloyds Bank International
Our products and services are offered by Lloyds Bank International Limited & Lloyds Investment Fund Managers Limited. See company Information. Whilst our services will be available to many customers, there are countries where, due to legal or regulatory restraints, we cannot provide them.
Rules and regulations made under the UK Financial Services and Markets Act 2000 for the protection of depositors and investors, including the Financial Services Compensation Scheme, do not apply to the financial services business of companies within the Lloyds Banking Group carried out from offices outside of the United Kingdom.
Lloyds Bank International Limited. Registered office and principal place of business: P.O. Box 160, 25 New Street, St. Helier, Jersey JE4 8RG. Lloyds Bank International Limited is incorporated in Jersey No. 4029 and is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991 and investment and general insurance mediation business under the Financial Services (Jersey) Law 1998. Lloyds Bank International Limited subscribes to the Jersey Code of Practice for Consumer Lending and has also notified the Jersey Financial Services Commission that it carries on money service business.
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