Mobile Banking

  • Mobile Banking

    With Mobile Banking, it’s easier to stay in control of your money, whether you’re at home or out and about. We have different solutions to suit your needs and the type of mobile you use.

    If you already use Internet Banking, you can get started right away - just use the same logon details.


  • You’re never far from your bank with your smartphone. Our Mobile Banking app for iPhone and Android is quick and easy to set up, fast, convenient and more secure than ever - the easiest way to stay on top of your money. And now you can log on with your fingerprint from compatible iPhones, using Touch ID.

    • Log on quickly and easily with Express Logon or Touch ID (on compatible iPhones)
    • Stay secure with the latest built -in security technology helping to keep your details safe and private
    • Check your balances, pay bills and transfer money quickly when you need to
    • Pay people and recipients with just their account number and sort code
  • Download our Mobile Banking app

    Our Mobile Banking app is available from the App Store and Google Play. Open your phone’s app store and search for “Lloyds Mobile Banking app” or click below and download:

      

    To use our Mobile Banking app, you'll need:

    • An iPhone running iOS 7.0 or above or Android phone running Android 4.1 or above
    • An up-to-date phone number that you've previously registered with us, so we can reach you while you register your device
    • Data access on your device (either Wi-Fi or cellular)
    • An Apple App Store or Google Play account
    • A Lloyds Bank personal account available through Sterling Internet Banking and an Internet Banking User ID and password

    Next steps

    If you’re already registered for Internet Banking then click here to visit the Apple App Store or click here to visit the Google play store and download the app for free.
    OR
    If you aren’t registered for our Internet Banking then please; Click here to register for our Internet Banking services and then download the app from the appropriate app store above.

    iPad users

    Customers with iPads can now access Internet Banking accounts securely, more quickly and easily using our new Express Logon app. Find out more

  • Internet Banking on your mobile browser

    Customers with other devices such as BlackBerry or Windows mobiles can bank on their mobile simply and easily by accessing Internet Banking in their mobile browser, such as Chrome, Safari or Explorer. It offers many of the benefits of the app and works on all modern smartphones – no downloads required but you will need to register for Internet Banking.

    Features of Mobile Banking

    • Log on securely with your Internet Banking username, password and memorable information
    • Check your balances, transactions and pending payments
    • Make transfers, payments and standing orders
    • Pay your credit card
    • Tell us if you’re planning to travel abroad
    • Reset your Internet Banking password
    • Report lost or stolen cards and order replacements
    • And more
  • Next Steps

    If you are already registered for our Internet Banking, go to https://online.lloydsbank.co.uk/personal/logon/login.jsp on your phone internet browser and log into your account using the same username and password you use to access your account online.
    OR
    If you are not registered for our Internet Banking please register below.

    Register for Internet Banking

  • Lloyds Banking App – FAQs

    Take a look at our frequently asked questions to help you find simple answers to the most common queries about mobile banking. Just select the section you need help with below.

    iPhone & Android

    Other phones

    iPad

  • Mobile device security

    When it comes to Mobile Banking, you’re in safe hands with us. We realise how important it is for you to manage your money securely, when it’s convenient for you. Our Mobile Banking app gives you access to a mobile-friendly version of Internet Banking which enables you to bank on the move.

    For us, Mobile and Internet Banking is all about security. You will benefit from the same rigorous controls that protect your Internet Banking with Mobile Banking.

    We guarantee to refund your money in the unlikely event you experience a fraud with your Mobile and Internet Banking, as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We protect you with safeguards that meet industry standards.


    How to protect yourself

    We use cutting-edge technology to protect you and your money when you use Mobile and Internet Banking, but you can also take some small steps to protect yourself.


    • Protect your passwords. It’s important that you never share your Internet Banking information with anyone and don’t store it on your device. You can add to our existing layers of security by setting up a password or PIN to access your mobile device(s). If you think someone else knows your details or you’ve lost your mobile device(s), change your Internet Banking password immediately.
    • Use official app stores. Our apps are only available from official app stores including the Apple App Store, Google Play and Windows Phone Store. To avoid installing rogue apps, always use the official Lloyds Bank Mobile Banking app or browser site to do your banking. Customers with BlackBerry mobiles can access mobile banking simply and securely via their mobile browser.
    • Public places. Be careful when using your mobile device(s) in public places, especially to bank online. Never leave your device(s) unattended and beware of shoulder surfers who could overlook your information. Remember to log out of Mobile and Internet Banking when you’ve finished.
    • Keep up to date. Check for and install updates to make sure your device operating system isn’t exposed to the latest risks. If your mobile device is compatible with anti-virus software, it’s a good idea to download some from a reputable brand.
    • SMS and email. Always be cautious when following links contained within SMS messages or emails.
      Remember, we will never ask you for your security information via SMS or email.

  • Our online and mobile banking guarantee

    We guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service - as long as you've been careful, for example, by taking reasonable steps to keep your security information safe. We protect you with safeguards that meet Industry Standards.


    • Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you.
    • Do not let anyone watch you enter your security details and log off after each Online Banking session.
    • Carry out regular virus checks on your devices and have the latest operating system and web browser installed.
  • Internet Banking helpdesk

    From the UK, call:
    0345 603 0955


    Outside the UK, call:
    +44 (0) 1539 741 478


    Text phone:
    +44 (0) 1624 640 719


    Lines open 24/7. Calls may be monitored/recorded.
    Call charges may vary.