• Improved Sterling Internet Banking is here

    We have made improvements to your Sterling Internet Banking service. You will see a number of changes, like an enhanced design, more features and a better experience on touch screen devices.

  • Improved

    Discover how we've improved your Internet Banking.

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  • The changes at a glance

    • A fresh new design makes it easier to discover new features and helps you find the things you do most often.
    • The new ‘more actions’ button provides you with quicker access to tasks like managing Direct Debits and setting up standing orders.
    • View your full available balance including your overdraft and make payments to existing recipients and transfers directly from your Internet Banking homepage.
    • New features to help you to do more online without having to call us or visit a branch.
    • Designed to be easier to use on touch screen devices.
    • Choose your own username to make it even easier to log on.

    Your log on details have not changed, but the design of the log on page has been updated. Your accounts remain in a familiar place on the homepage. We continue to use the latest security measures to protect your money and your personal information.

    The changes in detail

    Check balance and view transactions

    There is more information on your new Internet Banking homepage, which shows your full available balance including any overdraft facility.

    Click on the 'view statement' button for access to your transaction history.

    Once there, you can search for a transaction with a handy link on the top of the page. Use more actions for access to your Internet Banking account features, such as standing orders and Direct Debits. The rest of your statement will look very familiar.

    check balance

    Make payments to friends and family, or pay bills and companies

    As well as being able to make quick transfers between your accounts, you can make payments to people or companies you've paid before from the homepage. You will see a list of all your existing payees, and you can schedule a payment from any of your accounts. Then simply enter the payment amount and click 'Continue'.

     make payment

    Manage regular payments and Direct Debits

    Use the new 'more actions' button to access your Direct Debits and standing orders directly from the homepage. The 'more actions' button also gives you quick access to more of your Internet Banking features and account information.

     more action

    Banking on a mobile device

    The new design will adapt to fit the screen you are using, for a better experience on touch screen devices.

     mobile

  • 1. What has changed?

    A fresh new look and simpler navigation will make it easier to find the things you do most often and discover features you may not have used before.

    You will also notice larger buttons that make Internet Banking simpler to use on a touch screen device.

    You can make quick transfers between your accounts and pay existing recipients, all from your Internet Banking homepage.

    2. Why the change?

    We are always looking for ways to improve your Internet Banking experience.

    With the increasing popularity of touch screen devices and a growing list of new Internet Banking functions, the time is right to refresh the design.

    3. What does it look like?

    Take a look at our changes at a glance and watch the video to get a first look at the new look Internet Banking.

    4. What has stayed the same?

    The design of Internet Banking is changing, but:

    • Your personal log on details will stay the same
    • You will recognise your accounts in a familiar place on the homepage
    • You will still be protected by the latest security measures

    5. Will the changes affect how I log on?

    The design of the log on page will change, but your personal log on details will not be affected. However, you will be able to choose your own username to make it even easier to log on in future.

    6. Where can I get help?

    Once you log on to the improved site you will have access to tutorials and other support material to help you find your way around.

    If you are having problems you can always contact us.